11/21/2023 0 Comments Whatsapp online status alert![]() Here’s a quick look at a few templates with multiple usage of all four sections. Other than the body of the template, all other sections are optional. Our step-by-step guide on WhatsApp templates gives you a lowdown on how to create templates on interakt.Ī WhatsApp template essentially comprises four sections, i.e the Header, body, footer and buttons. Once you’ve sorted that out, you can easily head to interakt’s dashboard and create a WhatsApp template. Below are all the possible categories that WhatsApp allows you to create message templates for ? Is it for an account update or an appointment reminder? Or just an update about an issue resolution? Whatever be the case, you will be surprised to see how WhatsApp notifications can come handy in your customer interactions. Building engaging WhatsApp notification templates on interaktĪt interakt, we’ve simplified the steps involved in bringing these interactive templates to life.īefore you get started with creating a template – you first need to take a call on what is the intent behind the WhatsApp notification that you want to send out to your user. In order to protect their users from any form of spam, WhatsApp ensures that every template that is sent out is first approved by them. ![]() WhatsApp is taking customer experience to the next level by giving you the option to add special formatting options like buttons and quick replies to these templates. There’s more to it – these templates are interactive in nature. This means that there has been no exchange of messages with the user in the last 24 hours. Let’s backtrack a bit here and understand what WhatsApp templates are all about.Īs we saw earlier, WhatsApp templates are pre-approved WhatsApp messages which are sent to initiate a conversation with a user when there is no live support window with that user. These could range from ticket updates for travel companies to payment or shipping updates for eCommerce companies. With an aim to reduce friction and ensure seamless interactions with users, interakt leverages official WhatsApp Business APIs to send timely updates that customers expect to receive. ![]() Simply put, WhatsApp notifications are WhatsApp template messages that you can send out to customers for a variety of industry-specific use-cases. On the contrary, whenever there is a support window open – i.e a user has reached out to you, then you can reply to the user with a regular ‘non-template’ message within a 24 hour period. However, if you have to initiate a conversation with a customer who has opted-in for WhatsApp messages, you can only do so by sending messages or notifications with pre-approved WhatsApp templates. Now on WhatsApp, users have the power to reach out to brands whenever they want. Reimagine customer engagement with WhatsApp business notifications Let’s dive into how you can get your customers to notice you with brilliant WhatsApp notifications. With rich media features, WhatsApp Business APIs enable you to go beyond simple text messages. So if you’re scrambling to reach your customers with the right message at the right time – you simply need to find effective ways to reach your customers on WhatsApp. Now, with your customers’ attention fragmented between a host of instant messaging apps – emails, SMS and other traditional channels have taken a backseat.Īmong these instant messenger apps, WhatsApp clearly rules the roost with 80% of WhatsApp messages seen within five minutes as per the report by Telemedia Online. ![]() If 2020 taught businesses anything, it is to be where your customers are.īack in 2018, when WhatsApp rolled out their app for businesses to connect with their customers – no one really expected it to take off the way it has.įast forward to 2021 and you have WhatsApp take over as the number one global messenger app with a staggering 50 million businesses using WhatsApp to connect with their customers as per WhatsApp blog. WhatsApp Business Notifications: 11 Brilliant Messages That You Should Be Sending
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